Reputation: 21
Amazon connect unable to save recording in s3 bucket
Amazon Connect is able to process the outbound calls and inbound calls, have an option to record calls in S3 bucket, I have made path settings in Data Storage administrator, but am still unable to see recordings in s3 bucket, is there any other alternate solution to store recordings in Amazon connect.
Upvotes: 2
Views: 917
Answers (1)
Reputation: 935
You don’t have to create the “path”, it is actually part of the file name in S3.
The reason you’re not seeing the recordings is either because you have not enabled recording in the contact flow or because the call never reaches an agent. See my answer to this question for more detail: Call recording and reports are not generating in S3 bucket
Regarding other recording solutions, no you can’t use anything else to record calls.
Upvotes: 1
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