CODEWITHSUNDEEP
dialogflow-eschatbot
Aravindh C
Aravindh C

Reputation: 13

How to add text responses to selected suggestion chips on Dialogflow

I added suggestion chips to the Dialogflow Chatbot, but I want them to continue with an existing flow based on the button selected. How can I achieve that?

For example: How else can I help you? Locate store Choose an item About Us

I would like the user to go these flows which already exist. How can I achieve that?

Upvotes: 1

Views: 1757

Answers (1)

Prisoner
Prisoner

Reputation: 50711

You would make each of these choices a new Intent, and take action based on that Intent being triggered. Intents represent a specific activity by the user - typically something said or entered, or a selection chip being selected. Suggestion chips are handled just like the person entered what was on the chip.

However, keep in mind that these are just suggestions. Users can enter whatever they want. You need to be prepared for them to take the conversation in a different direction or skip ahead in the conversation. For example, in response to your prompt above, they may try to send feedback, or they may enter something like "find a store near me" and ignore the suggestion chip. You need to account for this when designing your conversations and Intents.

Upvotes: 2

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