CODEWITHSUNDEEP
sabre
saionachi
saionachi

Reputation: 427

SABRE: Create PNR API Error: ERR.SP.PROVIDER_ERROR

I'm building a web app and was integrating Sabre with it. I was following the "Low Fare Search and Book" workflow and I'm done shopping flights using Bargain Finder Max so I wanted to book the flights selected through Create Passenger Name Record. I'm stuck in sending Create PNR Request. I was consuming Create Passenger Name Record with the following payloads:

{
  "CreatePassengerNameRecordRQ": {
    "version": "2.1.0",
    "targetCity": "G1OJ",
    "haltOnAirPriceError": true,
    "TravelItineraryAddInfo": {
      "AgencyInfo": {
        "Address": {
          "AddressLine": "UNIT 707 PRINCE GREGORY CONDO 12TH AVENUE, CUBAO",
          "CityName": "QUEZON CITY",
          "CountryCode": "PH",
          "PostalCode": "1109",
          "StreetNmbr": "#105"
        },
        "Ticketing": {
          "TicketType": "7TAW"
        }
      },
      "CustomerInfo": {
        "ContactNumbers": {
          "ContactNumber": [
            {
              "NameNumber": "1.1",
              "Phone": "639053314785",
              "PhoneUseType": "H"
            },
            {
              "NameNumber": "2.1",
              "Phone": "639053314785",
              "PhoneUseType": "H"
            }
          ]
        },
        "PersonName": [
          {
            "NameNumber": "1.1",
            "PassengerType": "ADT",
            "GivenName": "ERWIN",
            "Surname": "PLAZA"
          },
          {
            "NameNumber": "2.1",
            "PassengerType": "ADT",
            "GivenName": "AMABELLE",
            "Surname": "PLAZA"
          }
        ]
      }
    },
    "AirBook": {
      "HaltOnStatus": [
        {
          "Code": "HL"
        },
        {
          "Code": "KK"
        },
        {
          "Code": "LL"
        },
        {
          "Code": "NN"
        },
        {
          "Code": "NO"
        },
        {
          "Code": "UC"
        },
        {
          "Code": "US"
        }
      ],
      "OriginDestinationInformation": {
        "FlightSegment": [
          {
            "ArrivalDateTime": "2019-01-28T11:40:00",
            "DepartureDateTime": "2019-01-28T10:35:00",
            "FlightNumber": "1853",
            "NumberInParty": "2",
            "ResBookDesigCode": "T",
            "Status": "NN",
            "InstantPurchase": true,
            "DestinationLocation": {
              "LocationCode": "CEB"
            },
            "MarketingAirline": {
              "Code": "PR",
              "FlightNumber": "1853"
            },
            "MarriageGrp": "O",
            "OriginLocation": {
              "LocationCode": "MNL"
            }
          },
          {
            "ArrivalDateTime": "2019-01-30T23:05:00",
            "DepartureDateTime": "2019-01-30T21:50:00",
            "FlightNumber": "2880",
            "NumberInParty": "2",
            "ResBookDesigCode": "T",
            "Status": "NN",
            "InstantPurchase": true,
            "DestinationLocation": {
              "LocationCode": "MNL"
            },
            "MarketingAirline": {
              "Code": "PR",
              "FlightNumber": "2880"
            },
            "MarriageGrp": "O",
            "OriginLocation": {
              "LocationCode": "CEB"
            }
          }
        ]
      }
    },
    "PostProcessing": {
      "RedisplayReservation": true,
      "ARUNK": "please do the arunk thing",
      "EndTransaction": {
        "Source": {
          "ReceivedFrom": "MOSCONI"
        }
      },
      "PostBookingHKValidation": {
        "waitInterval": 100,
        "numAttempts": 6
      },
      "WaitForAirlineRecLoc": {
        "waitInterval": 100,
        "numAttempts": 6
      }
    }
  }
}

and I believe I provided the 5 mandatory elements in creating a PNR. P Phone Number R Received From I Itinerary N Name of Traveler T Ticketing Time Limit

However, I still get this Error

"Error": [
    {
     "type": "Application",
     "timeStamp": "2019-01-24T02:05:47.767-06:00",
     "SystemSpecificResults": [
        {
           "Message": [
             {
               "code": "ERR.SP.PROVIDER_ERROR",
               "content": "Unable to perform air booking step"
              }
           ]
        }
      ]

What am I missing on my payload?

Upvotes: 2

Views: 1825

Answers (1)

Mr Milk
Mr Milk

Reputation: 144

Try to use this structure, I did notice your Json is missing some steps: CreatePassengerNameRecordRQ, TravelItineraryAddInfo, AirBook AirPrice(Required), MiscSegment, SpecialReqDetails, PostProcessing

{
  "CreatePassengerNameRecordRQ": {
    "version": "2.1.0",
    "targetCity": "G7HE",
    "haltOnAirPriceError": true,
    "TravelItineraryAddInfo": {
      "AgencyInfo": {
        "Address": {
          "AddressLine": "My corp",
          "CityName": "SOUTHLAKE",
          "CountryCode": "US",
          "PostalCode": "76092",
          "StateCountyProv": {
            "StateCode": "TX"
          },
          "StreetNmbr": "9000 street corp"
        },
        "Ticketing": {
          "TicketType": "7TAW"
        }
      },
      "CustomerInfo": {
        "ContactNumbers": {
          "ContactNumber": [
            {
              "NameNumber": "1.1",
              "Phone": "001-222-1111",
              "PhoneUseType": "H"
            },
            {
              "NameNumber": "2.1",
              "Phone": "111-111-1111",
              "PhoneUseType": "W"
            }
          ]
        },
        "CreditCardData": {
          "BillingInformation": {
            "cardHolderName": "SP TEST",
            "streetAddress": "2323, Hommer J Simpson",
            "city": "NEW YORK",
            "stateOrProvince": "NY",
            "PostalCode": "V9B0L2"
          }
        },
        "PersonName": [
          {
            "NameNumber": "1.1",
            "NameReference": "ABC123",
            "PassengerType": "ADT",
            "GivenName": "Hommer",
            "Surname": "Simpson"
          },
          {
            "NameNumber": "2.1",
            "NameReference": "DEF456",
            "PassengerType": "ADT",
            "GivenName": "Bart",
            "Surname": "Simpson"
          }
        ]
      }
    },
    "AirBook": {
      "HaltOnStatus": [
        {
          "Code": "HL"
        },
        {
          "Code": "KK"
        },
        {
          "Code": "LL"
        },
        {
          "Code": "NN"
        },
        {
          "Code": "NO"
        },
        {
          "Code": "UC"
        },
        {
          "Code": "US"
        }
      ],
      "OriginDestinationInformation": {
        "FlightSegment": [
          {
            "ArrivalDateTime": "2018-09-10T19:14:00",
            "DepartureDateTime": "2018-09-10T11:35:00",
            "FlightNumber": "745",
            "NumberInParty": "2",
            "ResBookDesigCode": "W",
            "Status": "NN",
            "InstantPurchase": true,
            "DestinationLocation": {
              "LocationCode": "DTW"
            },
            "MarketingAirline": {
              "Code": "DL",
              "FlightNumber": "745"
            },
            "MarriageGrp": "O",
            "OriginLocation": {
              "LocationCode": "SFO"
            }
          },
          {
            "ArrivalDateTime": "2018-09-10T20:59:00",
            "DepartureDateTime": "2018-09-10T19:55:00",
            "FlightNumber": "2010",
            "NumberInParty": "2",
            "ResBookDesigCode": "W",
            "Status": "NN",
            "InstantPurchase": true,
            "DestinationLocation": {
              "LocationCode": "MCI"
            },
            "MarketingAirline": {
              "Code": "DL",
              "FlightNumber": "2010"
            },
            "MarriageGrp": "O",
            "OriginLocation": {
              "LocationCode": "DTW"
            }
          },
          {
            "ArrivalDateTime": "2018-09-17T18:50:00",
            "DepartureDateTime": "2018-09-17T17:10:00",
            "FlightNumber": "1076",
            "NumberInParty": "2",
            "ResBookDesigCode": "W",
            "Status": "NN",
            "InstantPurchase": true,
            "DestinationLocation": {
              "LocationCode": "MSP"
            },
            "MarketingAirline": {
              "Code": "DL",
              "FlightNumber": "1076"
            },
            "MarriageGrp": "O",
            "OriginLocation": {
              "LocationCode": "MCI"
            }
          },
          {
            "ArrivalDateTime": "2018-09-18T00:13:00",
            "DepartureDateTime": "2018-09-17T20:15:00",
            "FlightNumber": "2214",
            "NumberInParty": "2",
            "ResBookDesigCode": "W",
            "Status": "NN",
            "InstantPurchase": true,
            "DestinationLocation": {
              "LocationCode": "JFK"
            },
            "MarketingAirline": {
              "Code": "DL",
              "FlightNumber": "2214"
            },
            "MarriageGrp": "O",
            "OriginLocation": {
              "LocationCode": "MSP"
            }
          }
        ]
      }
    },
    "AirPrice": [
      {
        "PriceComparison": [
          {
            "AmountSpecified": 1000,
            "AcceptablePriceIncrease": {
              "HaltOnNonAcceptablePrice": false,
              "Amount": 500
            }
          }
        ],
        "PriceRequestInformation": {
          "Retain": true,
          "OptionalQualifiers": {
            "FOP_Qualifiers": {
              "BasicFOP": {
                "Type": "CK"
              }
            },
            "PricingQualifiers": {
              "NameSelect": [
                {
                  "NameNumber": "1.1"
                }
              ],
              "PassengerType": [
                {
                  "Code": "ADT",
                  "Quantity": "1"
                }
              ]
            }
          }
        }
      },
      {
        "PriceComparison": [
          {
            "AmountSpecified": 1000,
            "AcceptablePriceDecrease": {
              "HaltOnNonAcceptablePrice": false,
              "Percent": 500
            }
          }
        ],
        "PriceRequestInformation": {
          "Retain": true,
          "OptionalQualifiers": {
            "FOP_Qualifiers": {
              "BasicFOP": {
                "Type": "CK"
              }
            },
            "PricingQualifiers": {
              "NameSelect": [
                {
                  "NameNumber": "2.1"
                }
              ],
              "PassengerType": [
                {
                  "Code": "ADR",
                  "Quantity": "1"
                }
              ]
            }
          }
        }
      }
    ],
    "MiscSegment": {
      "VendorPrefs": {
        "Airline": {
          "Code": "AS"
        }
      },
      "DepartureDateTime": "09-13",
      "NumberInParty": 2,
      "Text": "TEST OTH MISCELLANEOUS SEGMENT",
      "Type": "OTH",
      "OriginLocation": {
        "LocationCode": "ORD"
      },
      "Status": "GK"
    },
    "SpecialReqDetails": {
      "AddRemark": {
        "RemarkInfo": {
          "FOP_Remark": {
            "Type": "CHECK"
          }
        }
      },
      "SpecialService": {
        "SpecialServiceInfo": {
          "SecureFlight": [
            {
              "SegmentNumber": "A",
              "PersonName": {
                "DateOfBirth": "2001-01-01",
                "Gender": "M",
                "NameNumber": "1.1",
                "GivenName": "Hommer",
                "Surname": "Simpson"
              },
              "VendorPrefs": {
                "Airline": {
                  "Hosted": false
                }
              }
            },
            {
              "SegmentNumber": "A",
              "PersonName": {
                "DateOfBirth": "2002-02-02",
                "Gender": "M",
                "NameNumber": "2.1",
                "GivenName": "Bart",
                "Surname": "Simpson"
              },
              "VendorPrefs": {
                "Airline": {
                  "Hosted": false
                }
              }
            }
          ],
          "Service": [
            {
              "SSR_Code": "VGML",
              "Text": "CC Hommer Simpson"
            }
          ]
        }
      }
    },
    "PostProcessing": {
      "RedisplayReservation": true,
      "ARUNK": "please do the arunk thing",
      "EndTransaction": {
        "Source": {
          "ReceivedFrom": "SP TEST"
        }
      },
      "PostBookingHKValidation": {
        "waitInterval": 100,
        "numAttempts": 6
      },
      "WaitForAirlineRecLoc": {
        "waitInterval": 100,
        "numAttempts": 6
      }
    }
  }
}

Upvotes: 1

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