CODEWITHSUNDEEP
javasap-commerce-cloud
rrusev
rrusev

Reputation: 103

How can auto assign customer ticket in HYBRIS?

Someone do you know how can auto assigne customer ticket?For example customer has entered a new support ticket and I am a customer support manager then I can configure the department to which each issue type/category is assigned to. Now when customer has entered a new support ticket from storefront and I am a customer support manager or agent it does'n matter, ticket is assigned to customersupportagent group. How can change to be assigned to customersupportmanager group? I'm new in hybris

Upvotes: 0

Views: 166

Answers (1)

mkysoft
mkysoft

Reputation: 5758

CsTicket item assignedGroup property is optional. hybris hasn't got configuration for this. But there is bean in ext-commerce/customerticketingfacades/resources/customer-ticketingfacades-spring.xml with name ticketAssostaionPopulator. You can try to override this bean for assigning default assignedGroup.

If this not work you need to override controller which is setting this as default group.

Upvotes: 1

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