CODEWITHSUNDEEP
outlook-addin
Be Kind To New Users
Be Kind To New Users

Reputation: 10063

Slow and Disabled Add-ins for Outlook

I have created an add-in for outlook but I cannot get it installed on one person's computer.

Here is the message she gets:

Add-In Error Popup

I am posting this on stack as opposed to another site because we are the developers so it might be a development issue.

Here is what I have tried to get rid of this message:

  1. exiting outlook.
  2. uninstalling plugin from control panel.
  3. rebooting computer.
  4. starting outlook and observing that the add-in is gone.
  5. install the add-in using the setup.exe that is generated by visual-studio
  6. observe that add-in is not active and that the error message above is displayed.

This add-on works on several other people's machines.

What is different for this person is that she was the first to have it installed so she had a version that did have a startup issue that I would expect this error.

I suspect that somehow outlook is "remembering" the add-in rather than the add-in is still failing.

Two questions:

  1. What can I do to get it installed?
  2. What can I do to detect this in the add-in so I can report it automatically?

Upvotes: 0

Views: 1061

Answers (1)

Dmitry Streblechenko
Dmitry Streblechenko

Reputation: 66225

Set your addin's key to 1 in 

HKCU\Software\Policies\Microsoft\Office\16.0\Outlook\Resiliency\AddinList

and

HKCU\Software\Microsoft\Office\16.0\Outlook\Resiliency\DoNotDisableAddinList

and delete it from

HKCU\Software\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems

"16" in the keys above refers to the Outlook version (16 for 2016, 15 for 2013, etc.)

Upvotes: 1

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