CODEWITHSUNDEEP
twiliotwilio-apitwilio-phptwilio-functions
BSDG
BSDG

Reputation: 39

Twilio Autopilot, getting it to understand Alphanumeric responses

When we ask a user a question that requires letter & numbers in response (voice / on phone), the system always misinterprets what the user says. For example, if they response "ABC123" twilio will send us "Hey Be See one two three". Which when planning on using the response to verify the user via API, makes it unusable.

This is using the Twilio control panel.

Searched and tried different data types at Twilio. Can't find any way, though seems like it'd be a very common thing.

{
    "question": "What is your code ?",
    "name": "Code"
}

Input is: "ABC123"

Output should be "ABC123"

Output comes out as "Hey Be See one two three"

Upvotes: 0

Views: 371

Answers (1)

lizziepika
lizziepika

Reputation: 3300

Twilio developer evangelist here. That is a known issue :( The alphanumeric field type that would be the way to handle these is on the product roadmap.
Maybe try using the Gather verb in the meantime? Hope this helps <3 You could use it in a Twilio Function and connect it to Autopilot by redirecting to the Function like so:

"on_complete": {
    "redirect": {
        "method": "POST",
        "uri": "https://replace-with-your-function-url.twil.io/example-autopilot"
        }
}

Upvotes: 0

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