Jenkins build unable to initiate cucumber TESTS and times out

Question

I'm new to Jenkins. My basic Jenkins configuration did work earlier from command line nicely but since I did report configuration the TESTS aren't initiating anymore from Jenkins. I installed 'Email Extension' and 'Email Extension Template' plugins that started to cause the problem (explained) below but I now have removed them but the problem persists.

I see the spinning wheel under the last line (below) and nothing happens.

[INFO] -------------------------------------------------------
[INFO]  T E S T S
[INFO] -------------------------------------------------------
[INFO] Running cucumber.CucumberRunner
Starting ChromeDriver 2.41.578737 (49da6702b16031c40d63e5618de03a32ff6c197e) on port 8791
Only local connections are allowed.

After sometime (18-20mins) the build just times out with a 'Failed to instantiate class stepDefinitions.LoginSUT'.

[INFO] 
[INFO] -------------------------------------------------------
[INFO]  T E S T S
[INFO] -------------------------------------------------------
[INFO] Running cucumber.CucumberRunner
Starting ChromeDriver 2.41.578737 (49da6702b16031c40d63e5618de03a32ff6c197e) on port 8791
Only local connections are allowed.
[1556614819.067][SEVERE]: Timed out receiving message from renderer: 600.000
Starting ChromeDriver 2.41.578737 (49da6702b16031c40d63e5618de03a32ff6c197e) on port 8470
Only local connections are allowed.
[1556615421.440][SEVERE]: Timed out receiving message from renderer: 600.000
Starting ChromeDriver 2.41.578737 (49da6702b16031c40d63e5618de03a32ff6c197e) on port 10001
Only local connections are allowed.
[1556616023.903][SEVERE]: Timed out receiving message from renderer: 600.000
7 Scenarios (7 failed)
28 Steps (7 failed, 21 skipped)
30m7.588s

Here is the snapshot from the Jenkins test results. It seems like something is blocking it but I have not been able to figure out. Any suggestions would be greatly appreciated.

My CucumberRunner.java class

//always run this as part of the cucumber class
@RunWith(Cucumber.class)

// additional options for this cucumber class
@CucumberOptions(
        features = { // "src/test/resources/features/WebCorporateJourney.feature"//,
                "src/test/resources/features/WebRetailJourney.feature" }, 
        glue = { "stepDefinitions" },
        plugin = {"com.cucumber.listener.ExtentCucumberFormatter:target/cucumber-reports/report.html" }, 
        monochrome = true)

// bridges between feature file and step definition and help them talk to each
public class CucumberRunner {
    @AfterClass
    public static void writeExtentReport() {
        Reporter.loadXMLConfig(new File("config/report.xml"));
    }
}

Edit-1: Adding code as requested

My AbstractDriver.Java class

public class AbstractDriver {

    protected static WebDriver driver;

    protected WebDriver getDriver() {
        // System.setProperty("webdriver.gecko.driver", "C:\\geckodriver.exe");
        System.setProperty("webdriver.chrome.driver", "C:\\chromedriver.exe");
        // if driver hasn't instantiated then instantiate it
        if (driver == null) {
            // instantiates the driver
            driver = new ChromeDriver();
            // driver = new FirefoxDriver();

        }
        // returns same instance of the driver
        return driver;
    }
}

My LoginSUT.java stepDefinition

public class LoginSUT extends AbstractDriver {

    WebDriver driver = getDriver();

    @Given("^user is on website$")
    public void user_is_on_website() throws Throwable {
        // passing admin credentials
        driver.get("http://admin:test@mySUTlink.com/");
    }

    @When("^user enters credentials$")
    public void when_user_enters_credentials() throws Throwable {
        // Maximising the Browser window
        driver.manage().window().maximize();

        // Accepting Cookies
        driver.findElement(By.xpath("//*[text()='Accept']")).click();

    }

    @Then("^user is logged on$")
    public void user_is_logged_on() throws Throwable {

        boolean isDisplayed = driver.findElement(By.xpath("//*[text()='my text to verify']")).isDisplayed();
        if (isDisplayed) {
            System.out.println("");
            System.out.println("USER VERIFICATION: User logged on successfully");
        } else {
            System.out.println("USER VERIFICATION: User failed to logon");
        }
    }
}

Edit-2: The tests from Command line were working but through Jenkins were failing

Answer 1

After looking around for solution. I found out that Jenkins was installed on my machine as Windows service and the Jenkins Logon properties to allow the interaction was disabled. So I,

open Services -> look for Jenkins -> right-click Properties -> under Log On tab tick the box Allow service to interact with desktop

This change initiated my cucumber tests and I was able to view my tests being run under 'Console Output'