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Question

I want to trigger a specific notification that will contain catalog variable item details on how to do this in servicenow.

Answer 1

If you handle the related business logic with a Flow Designer Flow on your Catalog Item, you can use Action: Get Catalog Variables, and then use a Send Email Action to compose the email.

The variables and its values will be available due to the Get Catalog Variables action, use the data picker to include the data in the email.

Documentation:

https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/reference/get-cat-variables-flow-designer.html

https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/reference/send-email-flow-designer.html

Answer 2

You can add ${variables.[variable]} in a notification's body and it will replace it with the variable you need to get.

You can also do this with a mail script, but I don't recommend that unless the mail script is going to be used in more than one email or the variable needs special formatting.

Answer 3

Make an email script and call that email script in your notification. Please follow the below steps:

1. Create an email script:

2. Create notification and call that email script in the notification.

After the email is a trigger and user click the link that you have made in notification "Catalog item" will open. Regards,

PKG