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mika2019
mika2019

Reputation: 414

Woocommerce WordPress Emails + WP Mail SMTP + mailgun + @yahoo.com & @outlook.com = SPAM

I'm using mailgun and the WP Mail SMTP plugin to send out transactional email from woocommerce shop. On mailgun I'm on a shared server.

I've sent out some test emails and unfortunately it seems that customers with email addresses @yahoo.com and outlook.com will find my emails only in their SPAM / JUNK folder.

@gmail and @gmx seems to work (INBOX)

Do you face this issue as well or did I set up something wrong? Is it because I'm on a shared mailgun IP?

I've read somewhere that you can try to "delete" your mailgun IP under "Manage IP" and get a new one. Is this correct? Will this possibly solve the problem?

Help is very much appreciated.

Upvotes: 0

Views: 301

Answers (1)

Dan Wich
Dan Wich

Reputation: 4943

If you've not done so already, make sure to do the Mailgun domain verification. You can also check two tools to see if there's anything you need to fix on your end before trying for a new IP:

  1. MX Toolbox
  2. Mail Tester (just using WP Mail SMTP's test email function to the address they generate for you)

But if those show up clean (or if they imply your mail server has a bad reputation), I'd try the new IP.

Upvotes: 0

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