CODEWITHSUNDEEP
dialogflow-es
Razgriz
Razgriz

Reputation: 7343

DialogFlow - Returning a long response from the webhook via paged results

I have a custom DialogFlow that on fulfilment, processes the user input and extracts a search keyword. DialogFlow then sends the search keyword to my Webhook.

My Webhook looks up the search keyword in a database that I have, and returns the result back.

Now, this mostly works great as long as the results are short. The user searches, and the results are returned back and is read by Google Assistant.

But when the results are long and exceed a certain character count, the search results get cut and are followed by ellipses. This is very shortly followed by a "Google Assistant Not Responding" error message. It might be worth noting that Google Assistant doesn't even manage to begin to read the text. It just crashes.

Now, what I want to happen is for the long results to be displayed. Something similar to when you ask Google Assistant to look up movies:

Movie list result

Or maybe even a paged result that a user can scroll through.

Upvotes: 1

Views: 519

Answers (1)

Prisoner
Prisoner

Reputation: 50741

Each Dialogflow integration (Facebook, Slack, Actions on Google, etc) has different features, capabilities, and limits. There is no one solution that will work for all of them.

If you are giving a long answer, however, keep in mind that some of the formats aren't well suited for long answers and this can create a poor UX. Spoken answers on the Assistant, for example, should be kept short.

If you are looking for a reply along the lines of what you illustrate, you can use something like multiple cards to represent the various replies. Some platforms, such as Facebook, will support this. If you're developing for the Assistant, Actions on Google supports a Carousel/List visual selector.

Upvotes: 1

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