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Yevgeniy Afanasyev
Yevgeniy Afanasyev

Reputation: 41400

Abuse report for an email message from amazonses.com

I'm an AWS SES user.

I'm getting emails from [email protected] with this message:

This is an email abuse report for an email message from amazonses.com

Based on this Why do I receive messages from [email protected]?

I know that

When you receive such an email, you should verify that the complaining recipient is not included in your future email sends. This will ensure that you have happy email recipients and fall under the good graces of Amazon SES.

Now, my question - what can I do to reverse this action? What if customer did it by mistake, or he did not think it through.

My business is selling coupons online, sometimes with subscription. Now what if someone make my email as a spam? I need to notify this person that his email address will never be used for future emails and I need to offer people an option to resubscribe to our service if they did it by mistake.

1) What can I recommend them todo? What is the procedure for a customer to unmark my email address as SPAM?

2) How can I deliver this message if I'm not allowed to email?

3) Does it mean that only one email address of mine was blacklisted or whole domain?

Thanks

Upvotes: 12

Views: 29800

Answers (2)

James Dean
James Dean

Reputation: 4451

What it says is someone whom you sent an email marked your email as spam, if you want to see who was that, you need to enable SNS notification for Complaint , SNS will tell you which recipient was it and you can remove it from the email list which you use to send emails.

  1. What can I recommend them todo? What is the procedure for a customer to unmark my email address as SPAM?

This isn't in your control, you need to make sure your emails don't look like generic spam or marketing email. e.g: keep unsubscribe link so user can unsubscribe instead of marking it as spam.

  1. How can I deliver this message if I'm not allowed to email?

You're still allowed to send emails but probably the email will end up in recipient junk box.

  1. Does it mean that only one email address of mine was blacklisted or whole domain?

This is for only for one recipient mailbox but you need to control the complaint rate because if not the recipient, AWS can suspend your account if complaint rate goes high.

Upvotes: 8

babis21
babis21

Reputation: 1890

OK, I had a similar issue, had 2 verified emails in AWS SES and was sending emails from one to another via SES for testing my app.

Accidentally I clicked 'spam' in one of the messages, then I reverted this by unmarking from spam, but still could not send emails to that account (my other, sender email was receiving 'complaint' notifications).

I managed to resolve this by removing the email that had 'complained' from the suppressed destinations list in AWS.

Using this doc: https://docs.aws.amazon.com/ses/latest/DeveloperGuide/sending-email-suppression-list.html

You can view the suppression list by using:

aws sesv2 list-suppressed-destinations

In my case, I got back one result, the email that I had marked the sender as spam (assume it's [email protected]).

So I removed this email from that list with:

aws sesv2 delete-suppressed-destination --email-address [email protected]

Then I tried to send emails again from my other verified email to [email protected] and this time I can receive it.

Upvotes: 3

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