CODEWITHSUNDEEP
twiliotext-to-speech
Landon G
Landon G

Reputation: 839

Is it possible to play recording on twilio autopilot and get NLU?

I'm wanting to use twilio autopilot for a outbound calling project, but I am not a huge fan of AWS Polly text-to-speech (at least over the phone). I thought an easy way around this would be to get text-to-speech audio from Google Cloud (or somewhere else) and instead of using something like this:

{
"actions": [
    {
        "say": "Hello World!"
    },
    {
        "listen": true
    }
  ]
}

It would be something more like this:

    {
"actions": [
    {
        "say": <recording link or file>         
    },
    {
        "listen": true
    }
  ]
}

Is it possible to play audio recordings instead of the text-to-speech twilio has AND have the NLU aspect of autopilot?

Thanks for any help or suggestions.

Upvotes: 0

Views: 205

Answers (1)

philnash
philnash

Reputation: 73065

Twilio developer evangelist here.

There's no way to use a file to play a response within Autopilot. Since the say response could be sent to an SMS message or chat message as well as a voice call, including a URL would not make sense.

You can update or change the voice you use using the Autopilot's stylesheet. This allows you to choose which voice you use, including all the Polly voices as well as the basic man, woman and alice that Twilio supports.

Let me know if that helps at all.

Upvotes: 2

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