CODEWITHSUNDEEP
androidgoogle-playandroid-permissions
Yousef
Yousef

Reputation: 405

How to fix "Issue: Violation of Families Policy Requirements"

I've tried to publish an app on Play store but it's rejected and I've received an email titled: "Issue: Violation of Families Policy Requirements"

And it also followed by: "Apps that contain elements that appeal to children must comply with all Families Policy Requirements. We found the following issue(s) with your app:

Eligibility Issue <> In order to review your app for “Designed for Families” eligibility, we will need you to provide a test login account. Please provide login credentials to the support team before you submit any updated version for another review (select “Test Login Needed” and include the test login account and password details in the open box field)."

I sent the test login account and password as requested, and I'm sure that my app doesn't violate Families Policy Requirements that includes these items:

https://play.google.com/about/families/children-and-families/families-policy/

I've received the same email several time without any further detailed information about this issue.

How can I contact Play_store to Know more about my Problem?

Upvotes: 33

Views: 39282

Answers (6)

mrogunlana
mrogunlana

Reputation: 847

Here's the latest way to add test credentials in the Play Console:

  1. Open Play Console and go to the App content page (Policy > App content).
  2. Under "App access," select Start (or If you’ve previously added instructions for app access and you want to make changes, you’ll see and select Manage instead of Start.)

enter image description here

  1. Click + Add new instructions and provide your access details.

enter image description here

  1. Use the “Any other instructions” field to let us know if there’s anything special about your login mechanism, such as using a one-time password, multi-factor authentication, or logins with more than two fields. Then, press the "Apply" button.

enter image description here

Source: https://support.google.com/googleplay/android-developer/answer/9859455?visit_id=637584518828340026-1664302252&rd=1#app_access

Upvotes: 3

dimvolk
dimvolk

Reputation: 400

Pay attention to "Blocking controls" under app-level on your admob page and check "Ad content rating".

Upvotes: 0

Sandeep Pareek
Sandeep Pareek

Reputation: 1789

Add valid Privacy Url in App Content
and use This easy Privacy and Policy GENRATOR Click here

Upvotes: 1

Mustafo aka Shokhrukh Makmudov
Mustafo aka Shokhrukh Makmudov

Reputation: 582

Check your privacy policy. I had also like this issue, then I provided privacy policy.

Upvotes: 3

Ambilpura Sunil Kumar
Ambilpura Sunil Kumar

Reputation: 1463

Google Play updated the Polices on regular bases here is the new Policy...

Families Policy Updations

Step 1: Login with google play account

Select Your App to Publish and select Release Management-->> App Release from left side corner as below.. enter image description here

Step 2 : Click on the App Content option and follow the screens

enter image description here

Question 1 : Click on Start option and Complete all the questions and submit as follow

enter image description here

answer the correct age group to which your app support.

Example : i selected 18 and Above

enter image description here

Question 2 : Does it appeal to children give your answer

Example : i selected NO because my app not appeal to children

enter image description here

Submit : Click on Next and finally Submit

enter image description here

Final Step Go Back and select your app which you want to update select Release Management>> App Release... now you wont find any error...

@Ambilpura

Upvotes: 4

stojke
stojke

Reputation: 748

We had the exact same issue (see my comment under the question) and what eventually got us published was changing our "Target age group" configuration in Play Console (App Content -> Target audience and content -> Target age group) - we unchecked everything below 13-15. Not sure if you had those checked, but if you did, try unchecking them then resubmit the app.

I realize that we basically had to lie and are now maybe risking some penalty (getting removed from the Play Store?) but doing everything right got us nowhere, so we had to resort to this "cheating".

Not saying you should do what we did, just saying what worked for us. Do it at your own risk.

Upvotes: 29

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