CODEWITHSUNDEEP
ringcentralcall-queue
Grokify
Grokify

Reputation: 16354

How to disable inbound queue calls when on an outbound call using RingCentral?

I have users in a RingCentral call queue. The call queue works well for inbound calls but if a user makes an outbound call, they will still receive inbound queue calls while they are on the outbound call.

How can I disable inbound queue calls when the user makes an outbound call?

Upvotes: 1

Views: 109

Answers (1)

Paco Vu
Paco Vu

Reputation: 211

Can you verify if the user logins multiple devices (soft-phone, and desk phone) at the same time?

Upvotes: 0

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