Reputation: 1
I am calculating SLA times and need a simple math/excel formula to show the right results.
If the Target is 6 hours and the tech was there in 0 minutes what is the appropriate %? Not a 100%, that would be if the tech went there in 6 hours, right? If he went there in 3 hours it would be 50%, easy. If he went there in 9 hours it would be 100something percent. I can't wrap my head around this without showing negatives.
=IFERROR(IF(W9="00:00",0,X9/W9),0)
=IF(OR(LEN(W23)=0,LEN(X23)=0),"",IF(AND(LEN(W23)>0,W23+0=0),X23/TIME(0,1,0),X23/W23))
both giving me the same false results
Actual Target Expected Result
00:00 06:00 Big question
14:30 06:00 over 200$
61:29 08:00 largely over 100%
04:37 08:00 some 50%
07:13 08:00 some 100%
Upvotes: 0
Views: 132
Reputation: 101
The following expression:
=IF(A1/B1=0;"Not started";IF(A1/B1>1;"More than target";A1/B1))
...will produce this table:
Upvotes: 0
Reputation: 12008
Just divide and apply % format to those cells:
The formula I've used in C1 and drag down is just =A1/B1
NOTE: About that 00:00
you'll need to set a criteria, but clearly if the tech was not there less than a minute, it almost a 0%. You'll need to set a rule to define what you want to do in those cases
Upvotes: 1