CODEWITHSUNDEEP
twiliotwilio-twiml
Drew Delano
Drew Delano

Reputation: 1509

Say "one moment" after a Gather finishes

I can't seem to find any documentation on this, but I'd like to say "one moment" in a Gather block in between when a user stops speaking and when the speech recognition processor delivers the words they said (since anecdotally this can take a few seconds and result in dead air in the meantime).

I can't seem to find anything like that in the documentation. All of the examples are for things like:

<Response>
   <Gather>
      <Say>Voice prompt to read to the user before collection</Say>
      <Say>Say more things if you want</Say>
   </Gather>
   <Say>Something to say if the user doesn't provide feedback</Say>
</Response>

Having around 5 seconds of dead air isn't the worst thing ever, but it lacks polish.

Upvotes: 1

Views: 189

Answers (1)

philnash
philnash

Reputation: 73100

Twilio developer evangelist here.

There is nothing to provide for a message after the user finishes speaking to the <Gather> and after the speech result is ready and sent to the action URL, however I think you might be characterising the delay wrong.

Twilio streams the voice to the speech detection service, so we get real time results (you can get partial results by setting a partialResultCallback URL). Instead, the time that elapses between the end of the caller speaking and the action being called is based on the timeout which is 5 seconds by default.

What I would suggest is that you try different values for the speechTimout attribute including auto, which "will stop speech recognition when there is a pause in speech and return the results immediately."

Let me know if that helps at all.

Upvotes: 2

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