CODEWITHSUNDEEP
twiliotwilio-apitwilio-programmable-voice
Raj Gupta
Raj Gupta

Reputation: 65

Twilio: Is it possible to call multiple client id at once?

I have implemented warm transfer in the my application (C#) but I have to extend it. Below is my new use case:

Customer calls to our Twilio number. That Twilio number is assigned to a department in our database. Based on that number I retrieve all agents in that department. So, I want this call to go to all the agents in that department and all agents can see an incoming call on their screen.

How can I make a call to multiple agents on their 'client id' (they have generated their capability token with)?

PS: I can't use dial because dial is used for conference once agent picks up the call, I have to do something in CallResource.Create() function in C#

Upvotes: 2

Views: 561

Answers (1)

philnash
philnash

Reputation: 73075

Twilio developer evangelist here.

If you can't do this via <Dial>, you need to loop through all the numbers you want to call within your C# code, calling CallResource.Create() for each of them.

Note, you will likely want to setup to receive statusCallback webhooks so that you can complete the other calls if someone has answered.

Upvotes: 1

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