CODEWITHSUNDEEP
vb.netoutlook-redemption
Spratty
Spratty

Reputation: 125

Redemption: Error when creating first Redemption.SafeMailItem - missing OutlookServicing.dll

I have a VB.Net application one function of which is to extract a list of the content of a shared mailbox and display that list in a grid. This has worked fine for years but we have recently upgraded a few accounts to Office 365 online and these accounts are now throwing up a message when accessing the mailbox for the first time. A cut-down version of the code follows:

Dim objOutlook As New Outlook.Application
Dim objNameSpace As Object = objOutlook.GetNamespace("MAPI")
Dim astrFolders() As String = Split(gstrDeptMailbox, "\")
Dim intCount As Integer = 0
Dim objFolder As Object = objNameSpace.Folders(astrFolders(0))
For intCount = 1 To astrFolders.GetUpperBound(0)
     objFolder = objFolder.Folders(astrFolders(intCount))
Next
Dim objMailItems As Object = objFolder.Items
objMailItems.Sort("ReceivedTime", True)
Dim astrColumns(5) As Object
Dim intRow As Integer
Dim objItem As Outlook.MailItem
Dim objSafeMail As New Redemption.SafeMailItem ' <-- Errors here
For Each objItem In objMailItems
    If Not objItem Is Nothing Then
        ' Blah
    End If
Next

The error message that pops up (not handled by me, seems to be coming straight from Redemption) is:

The program can't start because OutlookServicing.dll is missing from your computer. Try reinstalling the program to fix this problem.

This only happens the first time a SafeMailItem is created - after that everything works just fine - and after pressing OK on the message, the code continues as normal with no errors or failures; the mailbox content is extracted and displayed as usual.

Does anyone have any ideas what to do about this? The file OutlookServicing.dll is found at C:\Program Files\Microsoft Office\root\Office16, which is where I would expect to find it in any case.

Thanks in advance.

Upvotes: 0

Views: 429

Answers (1)

Dmitry Streblechenko
Dmitry Streblechenko

Reputation: 66286

OutlookServicing.dll is a an Office component responsible for checking for update etc. Is reinstalling Office an option?

Upvotes: 1

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