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Richard Kim
Richard Kim

Reputation: 51

UPS Quantum View API Error: Failure: There are no files for the given Request. (330023)

Before anyone asks, yes, I've asked UPS developers for information on this. They have only provided me with vague answers and upon being on the phone with technical support, it's clear to me that their technical support department doesn't know anything about API's. Also turns out their technical support department is not really allowed to help with this kind of thing...

Their API documentation is also absolutely disastrous and offer little to no help... all I know is that error code 330023 means there are no XML files for the given Request but there should be because I can see incoming and outgoing shipments on Quantum View Manage.

So I am here with the hopes that someone may know how to make this work.

I am trying to use their Quantum View API to pull down a list of incoming and outgoing shipments. I have the proper access codes (login, password, and API key)... I won't be posting that information here for obvious reasons.

Here is my request body:

<?xml version="1.0"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>-- hidden --</AccessLicenseNumber>
  <UserId>-- hidden --</UserId>
  <Password>-- hidden --</Password>
</AccessRequest>
<?xml version="1.0"?>
<QuantumViewRequest xml:lang="en-US">
  <SubscriptionRequest>
    <Name>-- hidden --</Name>
    <DateTimeRange>
      <BeginDateTime>20191217000000</BeginDateTime>
      <EndDateTime>20191223000000</EndDateTime>
    </DateTimeRange>
  </SubscriptionRequest>
  <Request>
    <TransactionReference/>
    <RequestAction>QVEvents</RequestAction>
  </Request>
</QuantumViewRequest>
"https://onlinetools.ups.com/ups.app/xml/QVEvents"

It seems the request is hitting the endpoint because I am getting the error:

Failure: There are no files for the given Request. (330023)

I am wondering if anyone knows how to fix this. I checked if the incoming and outgoing subscriptions are XML and set to UPS Developer Kit. Both are. But still nothing. UPS is telling me it may take up to 24 hours for the data to appear but I did this 3 days ago and still nothing.

Has anyone here worked with this API and had any success?

Upvotes: 1

Views: 1634

Answers (2)

lhenry2k
lhenry2k

Reputation: 109

I got the same problem, I solved changing the option from CSV to XML in the ups quantum subscription page

Upvotes: 3

Steve
Steve

Reputation: 1

I had the exact same issue just yesterday. As a matter of fact I responded to your question yesterday by asking if you'd found an answer yet, but for some reason my response was deleted by an administrator.

Anyway, I decided to create a brand new subscription instead of trying to use an existing one. It's still a XML subscription available in the UPS Developer Kit - same as the previous one. For some reason though this did the trick. I'm no longer receiving the error you're getting. Try creating a new subscription.

Upvotes: 0

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