CODEWITHSUNDEEP
microsoft-edge
Benjamin Abt
Benjamin Abt

Reputation: 1830

Sync is not available in Microsoft Edge with AAD Account

The new Microsoft Edge is unfortunately not always helpful in terms of error information.

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For my work account (which is a O365 with AAD account, I'm the owner) Edge says

Sync isn't available for this account

Unfortunately there is no indication why Sync is not available. With my Microsoft accounts this works fine; only work accounts refuse to sync - and no hint or help at all.

Upvotes: 1

Views: 6736

Answers (1)

Yu Zhou
Yu Zhou

Reputation: 12961

The issue is related to the account configuration options. From this article, you can see that:

The following configuration options are available for enabling Microsoft Edge sync:

  • Azure Information Protection (AIP)
  • AAD Enterprise State Roaming (ESR)

If both AIP and ESR are disabled, users will see an error message indicating that sync is not available for their account.

You could refer to this article about how to enable Enterprise State Roaming in Azure Active Directory.

And currently Microsoft Edge sync for Azure Active Directory (AAD) accounts is only available for the following subscriptions:

  • AAD Premium (P1 and P2)
  • Office 365 E3 and above
  • Azure Information Protection (P1& P2)
  • All EDU subscriptions (O365 A1 or above, M365 A1 or above, or AIP P1 or P2 for Students or Faculty)

Upvotes: 1

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