error is caused when using "heroku addons:create sendgrid:starter"

Question

when i use "heroku addons:create sendgrid:starter" , terminal display "An error was encountered when contacting the add-on partner to create sendgrid:starter: Error Provisioning User - User status - banned" what should i do to fix?

Answer 1

I had the same issue and it appeared that "due to the new filters for Heroku accounts the account was banned".

I opened up a ticket on https://help.heroku.com and they passed it on to the SendGrid support who reactivated my account. After that it all worked as expected again.