CODEWITHSUNDEEP
androidgoogle-play-consolein-app-subscription
abelhoang
abelhoang

Reputation: 311

Why there are so many pending payments for subscription from Google play console?

I have an Android application which is using subscription to monetize money. After 7 days of trial, most of active subscriptions are in payment pending status. After 1 day later, it will automatically become cancelled status.

Is this the problem from Google play or the error of my integration ? Thank you.

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Upvotes: 19

Views: 8733

Answers (4)

C.Pitt
C.Pitt

Reputation: 56

This issue most likely has nothing to do with your implementation, especially if you use revenue management platforms like RevenueCat or Adapty. It's more likely the behavior of Android users using prepaid cards with zero-balanced or cash payment as their payment methods, and is a well-known thing called 'trial period abuse'. You can set a longer grace period in hope for them to top up the card (probably to pay for in-game items), but they will also gain longer access to your trial subscription. So if you have the servicing cost during subscription, it's better to write off these pending charges and focus on users who actually pay.

Upvotes: 0

user14678216
user14678216

Reputation: 3393

I also have this problem and have contacted Google about it. They replied saying that the issue is that the money is not reaching them, and that is why it says "Payment Pending". This means that it is an issue with the users payment reaching Google.

From my experience "Payment Pending" happens for around 50% of my subscriptions. For some of them the money arrives around 20 days after the user placed the order and sometimes it never arrives and it goes through to cancelled.

From this it seems that there is nothing we can do to fix this except from increasing Grace Period.

Upvotes: 1

ertuzun
ertuzun

Reputation: 173

I am also facing this problem. If the subscription has a free trial, the payment status remains pending when the free trial period expires but if I remove the free trial then payments are received immediately.

Upvotes: 2

Денис Бабкевич
Денис Бабкевич

Reputation: 39

Please note that due to quarantine everywhere, including banks, transactions may take longer. Money just doesn’t reach Google. You can enable the console. Grace period Up to 30 days. This will allow you to expect payment within 30 days.

Upvotes: 3

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