CODEWITHSUNDEEP
c#botframeworkmicrosoft-teams
rrc2k4
rrc2k4

Reputation: 13

Message card rendering issue in bot framework v3

I have a message card payload pushed from service now which is not rendering properly on MS Teams through bot framework. It only displays the content but not the button.Below is the payload, pls suggest what could be the issue.

BotFramework:V3 .Net SDK Bot Builder package:3.12.2.4 Bot Connector:3.12.2.4 Bot.Connector.Teams:0.9.0

{
  "contentType": "application/vnd.microsoft.teams.card.o365connector",
  "content": {
    "@type": "MessageCard",
    "@context": "http://schema.org/extensions",
    "title": "Incident Updated - INC0010010",
    "summary": "Incident Updated - INC0010010",
    "themeColor": "D1222B",
    "sections": [
      {
        "title": "",
        "text": "",
        "activityTitle": "",
        "activitySubtitle": "",
        "activityText": "",
        "facts": [
          {
            "name": "Category",
            "value": "Software"
          },
          {
            "name": "State",
            "value": "New"
          },
          {
            "name": "Priority",
            "value": "5 - Planning"
          },
          {
            "name": "Assignment group",
            "value": "Software"
          }
        ]
      },
      {
        "text": "Please check the details"
      }
    ],
    "potentialAction": [
      {
        "@type": "OpenUri",
        "name": "View Incident in ServiceNow",
        "targets": [
          {
            "os": "default",
            "uri": "https://dev62584.service-now.com/incident.do?sys_id=XXXXXXX&sysparm_stack=incident_list.do?sysparm_query=active=true"
          },
          {
            "os": "iOS",
            "uri": "https://dev62584.service-now.com/incident.do?sys_id=XXXXXXX&sysparm_stack=incident_list.do?sysparm_query=active=true"
          },
          {
            "os": "android",
            "uri": "https://dev62584.service-now.com/incident.do?sys_id=XXXXXXX&sysparm_stack=incident_list.do?sysparm_query=active=true"
          },
          {
            "os": "windows",
            "uri": "https://dev62584.service-now.com/incident.do?sys_id=7ec9865adb711010fcff8809489619b4&sysparm_stack=incident_list.do?sysparm_query=active=true"
          }
        ]
      }
    ]
  }
}

Screenshot

Upvotes: 0

Views: 204

Answers (2)

rrc2k4
rrc2k4

Reputation: 13

Microsoft Troubleshooting and recommendation:

We were finally able to repro this issue. It is a bug in the team's scope and doesn't repro in the personal scope. An easy way to unblock you would be to add in the potentialAction section an @id field like so:

"potentialAction": [
{
"@id":"1",
"@type": "OpenUri",

Upvotes: 1

Dana V
Dana V

Reputation: 1099

Nothing stands out as a bug in your code or problem with your configuration. Linking to the GitHub issue where it is being investigated/troubleshot:

https://github.com/microsoft/BotBuilder-V3/issues/208

Upvotes: 0

Related Questions