CODEWITHSUNDEEP
dialogflow-cx
Claudia_
Claudia_

Reputation: 159

Dialogflow CX edition: how to review conversations

I need to know how to review actual conversations an the intent that were matched for each conversational turn. I can't find the way to accomplish the conversation/intent review on Dialogflow CX edition. (it was pretty simple on ES edition). I need to access his feature (if it is implemented on CX) because sometimes my agent triggers a wrong intent trying to respond to user input.

Hope you can help me.

Thanks in advance, Claudia

Upvotes: 6

Views: 707

Answers (3)

Noan Cloarec
Noan Cloarec

Reputation: 2365

DialogFlow CX now has a Conversation history tab under its Manage tab.

enter image description here

Upvotes: 1

Samir1810
Samir1810

Reputation: 389

Currently, Dialogflow CX doesn't have that feature. But it's possible if you are choosing any 3rd party tools.

Kommunicate is a tool that supports Dialogflow CX & ES integrations. It will show the bot intents and their corresponding messages along with categories - Intent, Fallback, Handoff, Smalltalk, and the triggered sentences

This would help to analyze the bot's performance and improve by adding the unanswered/wrong phrases to the bot.

Please refer to the doc for more details.

enter image description here

Upvotes: 2

Claudia_
Claudia_

Reputation: 159

Yesterday, Dialogflow Support team informed me that at the moment, there is no available feature in Dialogflow CX that is similar to the History or Training features in Dialogflow ES. Let's hope this feature to be available soon!!!

Upvotes: 4

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