CODEWITHSUNDEEP
androidgoogle-playgoogle-play-console
Quinn
Quinn

Reputation: 9454

Internal test track set as inactive on Google Play Console

I uploaded and published an app for internal testing, yet the play store console shows it as inactive. It also is not showing up on the App Store even though my email is included as a tester, and I've clicked the opt-in link, which tells me to download it on the store, but it is not on the store.

Is there a step I am missing or a way to activate the track?

Edit: Been over a couple weeks now, the track is still inactive - so clearly its not just about waiting... Is there something else I can do?

enter image description here

Upvotes: 39

Views: 17824

Answers (7)

veio
veio

Reputation: 537

I had the same issue with my app.

My app is a Wear OS app and I had to go to "Setup" -> "Form Factor" -> Add a Wear OS Form Factor and complete all the steps.

Upvotes: 0

ANDYNVT
ANDYNVT

Reputation: 661

If your app is Unpublished, your Internal Testing, Closed Testing, Open Testing will be inactive.

You must set your app to Published in the Google Play Console.

unpublished

You can track your Production and Testing status in the Release overview menu.

Release overview

Upvotes: 0

Mats
Mats

Reputation: 166

I had managed to select "Unpublished" instead of "Published" when i was setting up the app settings for the first time. And therefore the "app status" was always going to be "unpublished" and the tracks "inactive"

image of google play advanced settings, where you can change the publishing settings for your app

Upvotes: 13

Ivan
Ivan

Reputation: 31

You need to check the settings for internal testing and tick the email list, then click save. Then you need to check the email list in the internal testing section and click on checkbox, then click save. That's it, you'll see that internal testing is now active.

enter image description here

Upvotes: 2

Morgan Trudeau
Morgan Trudeau

Reputation: 318

I had my testers added but not checked. Make sure you have testers added and selected!

Check testers:

Check testers

Upvotes: 31

Tomee
Tomee

Reputation: 326

For me the solution was to add at least one country for the live release / production track (however, in my case there's no live release published yet). It seems that this setting is used for the inner testing release as well, no matter you have any live releases or not. It may be true for other settings that you can only set for the live release (like category, etc.).

Check your list of countries your app is available in. If you can find only dashes in each country's row, try selecting at lease one country.

Upvotes: 16

Adamski
Adamski

Reputation: 889

From what I have read here:

https://medium.com/@pawardeepakv/google-play-console-internal-test-c6e4ea369ed8

Publishing an app for the first time, it may take up to 48 hours for your app’s internal test to be available.

After that any submissions after should be available for testing within minutes.

Upvotes: 5

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