CODEWITHSUNDEEP
zendesksmoochzendesk-apizendesk-app
Abhishek Kumar
Abhishek Kumar

Reputation: 11

How to enable direct message in twitter integration on sunshine conversation?

I have allowed direct message in my twitter account but on sunshine it still showing direct message is disabled in twitter integration. So can anyone help me how can i resolve this issue?

Upvotes: 0

Views: 77

Answers (1)

Adam Smooch
Adam Smooch

Reputation: 1322

To integrate via the Sunshine Conversations Dashboard, you'll need to reach out to the support team, since there's a Billing component to using Twitter DM: https://docs.smooch.io/guide/twitter/#using-the-dashboard

You can also signup for access to Twitter's Accounts Activity API directly and then use the API to integrate to Sunshine Conversations: https://docs.smooch.io/guide/twitter/#using-the-integration-api

Upvotes: 0

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