CODEWITHSUNDEEP
azureazure-active-directorycloud
Kadiveti
Kadiveti

Reputation: 1

Unable to start the sandbox on Azure sandbox

I am trying to activate sandboxes. When I enter my mobile no which is in sync with my live account which has a domain like @outlook.com which I am not receiving the code to my phone.

Even tried in incognito but no luck.

Initially when i tried a few months back no phone no is asked which directly worked with my no.

Now it is asking for phone code to authorize.

Please help

Upvotes: 0

Views: 678

Answers (1)

Marilee Turscak - MSFT
Marilee Turscak - MSFT

Reputation: 7728

If you are seeing the "MSA account requires additional verification steps" message, the Microsoft account that you use to sign into Microsoft Docs may need verification if you haven't used that account for a while, or if your account requires email or phone verification. You will need to resolve your account login issue through https://support.microsoft.com to use it on Microsoft Docs.

MVA Learning also has an active support forum here.

Other things to note:

  • You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.
  • A Voice-over-IP (VoiP) phone number can't be used for the phone verification process.
  • Check that your phone can receive calls or SMS messages from a United States-based telephone number.
  • Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
  • If your phone doesn't receive text messages (SMS), try the Call me option.

The MS learn help page may also be useful, but I would suggest reaching out to support.

Upvotes: 1

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