Migration from Jira to Azure DevOps using Solidify tool

Question

I am trying to move my tickets from Jira to Azure DevOps using the Solidify migration tool, while exporting the tickets I got this warning:

I mapped the users to the "users.txt" file in this format:

AccountId = user email on ADO

Can anyone help to solve this warning?

Answer 1

You could check the FAQ in the following link:

https://github.com/solidify/jira-azuredevops-migrator/blob/master/docs/faq.md

How to migrate correct user from Jira to Azure DevOps and assign to the new work items ?

• User mapping differes between Jira Cloud and Jira Server. To migrate users and assign the new work items in Azure DevOps to the same user as the original task had in Jira, we need to add a text file in the root that would look something like this:

• When using Jira Cloud then firstly make sure in the config the '"using-jira-cloud": true' is set. The mapping file the should have
  accountId/email value pairs. To use email value pairs the users email should be set to public in the user profile in Jira Cloud otherwise
  the tool cant get the email and will use accountId instead for
  mapping.

  Some.JiraUser@domain.com=Some.AzureDevOpsUser@domain.com or JiraAccountId=Some.AzureDevOpsUser@domain.com

• When using Jira Server then firstly make sure in the config the ' "using-jira-cloud": false' is set. The mapping should look like the
  example below:

  Some.JiraUser@domain.com=Some.AzureDevOpsUser@domain.com