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twilio
Andrew Markhai
Andrew Markhai

Reputation: 194

How to redirect an accepted call in Twilio to an another worker?

I use Twilio and want to make call center. I use the TaskRouter and VoiceAPI but I didn't find the way to redirect accepted call to an another specialist. For example, if a manager after a couple of minutes of a conversation wants to connect a client to specialist from the support service. Can I do this in using Twilio?

Upvotes: 1

Views: 55

Answers (2)

Bilal Mehrban
Bilal Mehrban

Reputation: 637

@Andrew here is a perfect example for your use case. It worked for me. Do try it and if there is any question let me know in the comments. I will update the answer accordingly.

Upvotes: 1

Alan
Alan

Reputation: 10771

There are some sequence diagrams below that should help.

Call Control Concepts

Call Control Concepts | Appendix | Web Sequence Diagrams

Upvotes: 0

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