CODEWITHSUNDEEP
twiliotwilio-twimltwilio-programmable-voicetwilio-studiotwilio-flex
spechter
spechter

Reputation: 2368

Twilio: 'Send to Flex' without using widget in Studio Flow?

I have a solution using Twilio's Programmable Voice APIs and some automation.

I would like to integrate this with Twilio Flex to handover to a human agent, however the only way I have found so far to handover a call into Flex, is with the 'Send to Flex' widget in a Twilio Studio Flow.

Is this the only way to send a call into Flex?

Do I HAVE TO use a Studio Flow? Is there a TwiML equivalent to the 'Send to Flex' widget? (I can't find it)

A (small) cost is incurred to use a Studio Flow, so to have to employ a Flow just for this seems a bit rich.

Thanks for reading, and hopeful for answers.

Upvotes: 1

Views: 889

Answers (1)

Alan
Alan

Reputation: 10781

You can use the Enqueue TwiML Verb.

TwiML™ Voice:

workflowSid The 'workflowSid' attribute tells Twilio to create a new TaskRouter Task to represent this call and specifies the ID of the desired Workflow to handle it.

Upvotes: 3

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