Google Analytics snippet causes page refresh in Linux Firefox

Question

My company is using Google Analytics on our websites. We found a weird bug that only occurs on one computer. We didn't see the issue when we tried to reproduce it on another machine using the exact same version of Linux with the same version of Firefox.

Here's the issue: Whenever a page with the Google Analytics tracking code is loaded in Firefox for Linux, the page automatically refreshes after 60 seconds - always 60 seconds. My guess is that this is an issue related to the Analytics' tracking the visit duration.

Has anyone else experienced any issues with the Analytics snippet causing their webpage to reload? Any clue what causes this? One other person posted about the same issue on Google Analytics help, but they have yet to receive a response.

This issue just started happening about a week ago.

Answer 1

I can't comment so posting as answer.

I can confirm this issue on IE 8 so it's not restricted to FF+Linux. Clearing all cookies solved the problem in IE as well (not sure how to delete a single cookie in IE).

What I don't know is how you "contract" the issue. One of the IE browsers with the issue never accessed GA, let alone in-page analytics.

Answer 2

Have you tried using firefox in safe mode without any extensions? Since you have the analytic information, what percent of your users are affected by this?

I'm guessing that it is a unique combination that you happen to use and isn't found in real world users.

Answer 3

There, a guy says deleting cookie GASO may solve the issue.

The cookie GASO ( google analytics site overlay ) seems to be setted when viewing google in-page so that if you go on the website, the google analytics see the cookie GASO and open in-page on the website.

When I tested this cookie was deleted when closing in-page ( so I don't see why you would still have it if google analytics in-page is closed ), but since the google support link seems to say it's related to that, you might give it a try.