CODEWITHSUNDEEP
twiliovoip
Alihaydar Gubatov
Alihaydar Gubatov

Reputation: 1045

How to show your company's and department's name as a caller id in Twilio?

I'm trying to integrate Twilio for my company. And it has two departments. I want to make twilio calls as "Company dep1", "Company dep2". How can we do it with twilio.

Upvotes: -1

Views: 1393

Answers (1)

philnash
philnash

Reputation: 73057

Twilio developer evangelist here.

If you are making calls to the US or Canada then you can setup CNAM caller ID so that your business name comes up when making outbound dials. To set this up you need to contact Twilio support, please see this article for the details on setting up CNAM for your Twilio number.

Note that even with CNAM, your Twilio number can only have one name associated with it. If you want more than one name, then you would need more than one number.

If you are not making calls to the US or Canada, then Twilio does not support caller ID names. The only way to get your company name to show up would be for your users to enter the company name and number in their contacts.

Upvotes: 1

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