CODEWITHSUNDEEP
snowflake-cloud-data-platform
johnmcp
johnmcp

Reputation: 931

User Validation Unsuccessful

I am a Snowflake trial user and I have an issue with a network policy blocking access. I am trying to submit a support request but the User Validation step is unsuccessful. This is the message I get:
Your request to Snowflake support through the user validation request flow in the community was unsuccessful. We were not able to map your user to the requested account.

I have tried twice now without success - what other options do I have?

Upvotes: 1

Views: 94

Answers (1)

FKayani
FKayani

Reputation: 1021

I am sure you might have already seen the below article, May I ask you to review it again with special focus on point 4, with details on the right-hand side of the screenshot:

https://community.snowflake.com/s/article/How-To-Submit-a-Support-Case-in-Snowflake-Lodge

Thanks, FK

Upvotes: 2

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