Reputation: 931
I am a Snowflake trial user and I have an issue with a network policy blocking access. I am trying to submit a support request but the User Validation step is unsuccessful.
This is the message I get:
Your request to Snowflake support through the user validation request flow in the community was unsuccessful. We were not able to map your user to the requested account.
I have tried twice now without success - what other options do I have?
Upvotes: 1
Views: 94
Reputation: 1021
I am sure you might have already seen the below article, May I ask you to review it again with special focus on point 4, with details on the right-hand side of the screenshot:
https://community.snowflake.com/s/article/How-To-Submit-a-Support-Case-in-Snowflake-Lodge
Thanks, FK
Upvotes: 2