CODEWITHSUNDEEP
androidkotlinsdklivechatintercom
Oluwafemi
Oluwafemi

Reputation: 356

How to integrate intercom live chat feature into an Android app

I'm try to integrate intercom live chat feature into my app, the live chart platform shows as below but could not load the chart features.

enter image description here

Also, I get this error in the logcat:

E/Intercom: Api call failed: {“type”:“error.list”,“request_id”:“0009rulecss011cdfe60",“errors”:[{“code”:“token_not_found”,“message”:“Unauthorized”}]}

Here are my implementations so far:

class App : MultiDexApplication() {

    override fun onCreate() {
        super.onCreate()

        initIntercom()
    }

    private fun initIntercom(){
        Intercom.initialize(this, getString(R.string.intercom_api_key), getString(R.string.intercom_app_id))
    }
}

The fragment where I want to open the chat

class IntercomLiveChatFragment : Fragment() {

    private val USER_ID = "123456"
    private val CLIENT_ID = "client-id"
    private val SECRET_ID = "secret-id"

    //----------------------------------------------------------------------------------------------
    // If you use Identity Verification you will need to include HMAC
    // We suggest taking these values from your app. You may need to change USER_ID above to match your HMAC
    //----------------------------------------------------------------------------------------------
    private val YOUR_HMAC = ""

    override fun onCreateView(inflater: LayoutInflater, container: ViewGroup?,
                              savedInstanceState: Bundle?): View? {
        return inflater.inflate(R.layout.intercom_live_chat_fragment, container, false)
    }

    override fun onViewCreated(view: View, savedInstanceState: Bundle?) {
        super.onViewCreated(view, savedInstanceState)
        //Enable a user wit Intercom
        Intercom.client().setLauncherVisibility(Intercom.Visibility.VISIBLE)
        //Register a user with Intercom
        Intercom.client().registerIdentifiedUser(Registration.create().withUserId(SECRET_ID))
 
        Intercom.client().updateUser(userAttributes)
        Intercom.client().displayMessenger()
    }

}

I passed CLIENT_ID as well for the withUserId(CLIENT_ID) but still getting the same error. I am yet to know what exactly is the UserId add if that is what is causing the error. Please help me out.

Upvotes: 1

Views: 699

Answers (1)

Gabi Diaconu
Gabi Diaconu

Reputation: 1

https://developers.intercom.com/installing-intercom/docs/android-identity-verification As it appears here in the official docs, if you log in with Identified user, you also need to provide the hash:

Intercom.client().setUserHash("your_hmac_of_user_id_or_email");

Upvotes: 0

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