CODEWITHSUNDEEP
smooch
Gregg
Gregg

Reputation: 1476

Display structured message when user clicks "New Conversation"

Our team is stuck on what should be very simple functionality with smooch / sunshine conversations. We are looking to provide our users with a "multi choice" selection whenever they click "New conversation", think:

Hi, how can we help you today?
[Technical Support] [Sales] [Other]

From there, allow the user to click one of those options and continue with a normal conversation flow. I'm surprised this isn't documented or discussed more, can anybody help point us in the right direction?

Upvotes: 1

Views: 165

Answers (1)

Adam Smooch
Adam Smooch

Reputation: 1322

Unfortunately pre-chat capture is designed as a once/user and not a once/conversation feature, and there's no OOTB/built-in delegate/etc. to capture clicks of the New Conversation button.

If you can capture this click event or override the button, you can achieve the result you describe by:

Upvotes: 0

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