Jeff
Jeff

Reputation: 11

How To Disable the Input bar in dialogflow CX?

I have a FAQ chatbot in CX. I want the customer to choose from my available options only and not allowing them to type a question. How can I disable the input bar? Please provide details and thank you

Upvotes: 1

Views: 479

Answers (1)

Shivan A.
Shivan A.

Reputation: 767

Sounds like you need to create a Conversation profile, then enable a smart reply. You must have completed one of the following in order to create a conversation profile:

-To implement FAQ Assist or Article Suggestion you must create a knowledge base with documents in it.

-To implement Smart Reply you must train a Smart Reply model and manage its allowlist.

https://cloud.google.com/agent-assist/docs/conversation-profile

Upvotes: 0

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