CODEWITHSUNDEEP
c#refinitiv-eikon
Hemmedin
Hemmedin

Reputation: 1

Refinitive Eikon login message

I am getting the following message when I try to log on to Eikon. Does anyone have any ideas? It used to work fine. I have tried a different email and password and it tells me immediately that they are wrong, so it can't be my login details. I have uninstalled Eikon and Installed it again. Same problem,

REFINITIV EIKON

Desktop 4.0.54 (build 4.0.54058)

Error description: Configuration Download Error The application failed to download the product configuration.

Possible causes:

    • you are not connected to the network 
    • the Refinitiv Platform is encountering problems 
    • the desktop configuration is incorrect

Please restore the network connection or contact your system administrator.

Technical Information: 'CBootstrapImpl::LoadProviders'

Upvotes: 0

Views: 2999

Answers (0)

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