CODEWITHSUNDEEP
installationssms
Jay
Jay

Reputation: 27512

Why does SSMS install refuse to run?

I'm running SSMS 2014, 12.0. I wanted to update to the latest version. So I downloaded version 2021 18.10 and ran the install. I get the message about "am I allowed to update your hard drive?", I click yes, the message box goes away, and ... nothing happens. The install never starts. There's no error message, no nothing.

I tried just double-clicking the install exe and I tried "run as administrator". My SSMS 2014 still runs apparently fine. I tried re-booting and that made no difference.

I can't show you a screen shot and tell you what the error message is because there is no screen and no error message. It just ... doesn't run. Nothing shows up in Task Manager. Maybe something briefly appears and goes away and I'm not seeing it.

I'm running Windows 10 version 21H1.

I checked the Event Log. I get three errors:

#1

Application: SSMS-Setup-ENU.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Microsoft.Sql.DataTools.ManagedBootstrapperApp.ManagedBootstrapperApp+<>c__DisplayClassb.b__a(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

#2

Faulting application name: SSMS-Setup-ENU.exe, version: 15.0.18390.0, time stamp: 0x52974fc4 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005 Fault offset: 0x062e20c7 Faulting process id: 0x3d14 Faulting application start time: 0x01d8229bbaa1bef2 Faulting application path: E:\download\SSMS-Setup-ENU.exe Faulting module path: unknown Report Id: 5b87a388-b624-4c91-8a43-5f6a2d3d3673 Faulting package full name: Faulting package-relative application ID:

#3

Fault bucket 1696726991828465605, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0

Problem signature: P1: SSMS-Setup-ENU.exe P2: 15.0.18390.0 P3: 52974fc4 P4: Microsoft.Sql.DataTools.ManagedBootstrapperApp P5: 15.0.18390.0 P6: 61572117 P7: 1c2 P8: 28 P9: System.NullReferenceException P10:

Attached files: \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2061.tmp.dmp \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2208.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2228.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2226.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2256.tmp.txt

These files may be available here: \?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SSMS-Setup-ENU.e_5ebda51cbdcbf486abe677b94bc2ddee49c5073_2b50d92d_669a8403-bdaa-4e0b-9915-3b5cc3b1f2e5

Analysis symbol: Rechecking for solution: 0 Report Id: 5b87a388-b624-4c91-8a43-5f6a2d3d3673 Report Status: 268435456 Hashed bucket: c7543e061dcc3604e78bfc359cc0b7c5

I've been advised to run sfc /scannow. Tried that, claimed it found problems and fixed them, restarted, and ... no difference.

I've been advised to run chkdsk. Finds no problems.

Found a web page that suggests faulty RAM or other hardware problems, but this seems unlikely as I don't get this error when doing anything else, and I'm on this computer all day every day.

Found a claim that someone solved this problem by deleting all certs from the Untrusted Cert folder. There were none there, so that's not it.

I have no idea what to do next. Is there a log somewhere I can look at that might give a clue?

Upvotes: 0

Views: 1879

Answers (2)

kaspur
kaspur

Reputation: 707

This error occurs when Windows Management Instrumentation service is not running.

  1. Open services.msc
  2. Find Windows Management Instrumentation in the list
  3. Set the service to run Automatic
  4. Start the service
  5. Attempt to install SSMS again

Upvotes: 0

jamespeachy
jamespeachy

Reputation: 31

I had the exact same issue. I get the message about "am I allowed to update your hard drive?", I click yes, the message box goes away, and nothing happens. The install never starts. There's no error message, no nothing. Brand new laptop, I had installed VS 2022, 2019 & 2015 on it. I couldn't get the latest version of SSMS to install (18.12.1) but I was able to install SSMS (17.9.1) with no issues. Not sure what the problem with the latest version is.

Upvotes: 1

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