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Brandon Miller
Brandon Miller

Reputation: 17

DocuSign Sender Not Receiving Notifications

We are currently using DocuSign Apps Launcher in Salesforce. We have a DocuSign sender that isn't receiving any notifications, despite having all Sender and Signer notifications checkboxes checked in their preferences at account.docusign.com.

Upvotes: 0

Views: 269

Answers (1)

Inbar Gazit
Inbar Gazit

Reputation: 14050

Notifications can be set account-wide or per-user. So there are two places to check for notifications. Make sure both are set!

  1. Under "My Preferences" (from top-right menu). you'll see Notifications on the left-hand side, looks like this: List item

  2. Go to the "Settings" panel (administrators only) and "Signing and Sending" find "Email Preferences":

  3. List item

Upvotes: 1

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