CODEWITHSUNDEEP
azureazure-devops
George Grammatikos
George Grammatikos

Reputation: 1

Azure DevOps organization "failed to connect to the #### Azure Active Directory

I’m trying to connect an Azure DevOps organization to Azure AD. But, I’m getting the error message below:

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I have checked the users, and this user has only one UPN in Azure AD and DevOps. I searched, but I couldn’t find any solution, any help from anyone?

Upvotes: 0

Views: 805

Answers (1)

RKM
RKM

Reputation: 1389

According to this doc:

During the connect process, we map existing users to members of the Azure AD tenant, based on their UPN, which is often known as sign-in address. If we detect multiple users with the same UPN, we don't know how to map these users. This scenario occurs if a user changes their UPN to match one already existing in the organization.

The cause of this issue is that the target user has the same UPN as other user. A UPN must be unique among all security principal objects within a directory forest.

The UPN contains UPN prefix (the user account name) and a UPN suffix (a DNS domain name). For example:[email protected]

You can compare the target account with other user accounts. Then you could find the duplicate UPN.

You could try to remove the duplicate one or change the UPN as unique.

Upvotes: 0

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