CODEWITHSUNDEEP
twiliotwilio-studio
Jon Rothlander
Jon Rothlander

Reputation: 45

Twilio Studio Flow - Adding a Retry/Delay

I'm trying to figure out how I can implement a retry policy in a Twilio Studio Flow. I see that they have an example, but it only has a delay of no more then 10-seconds.

I want something that can use to retry when my webhooks service is down. I did setup the sample from the Twilio docs but it only seems to work when you want a delay of no more then 10-seconds. But I need it to pause for an hour or two. So say the HTTP Post step fails because the webhooks service is offline, I want it to pause for an hour and try again. Then pause for 2, then 3, then 4, etc. and try again. The point being, I don't want to lose the user's response.

What I am trying to do is not lose any of the user responses from a survey if my webhooks application goes down. We saw this happen in production for a couple of hours and we lost survey response from 200 users.

If this is not possible, is there a way I can reach back out to Twilio logs and get access to the responses that failed while the webhooks service was down? I recall running into something where you can pull back the logs, which could then be used to identify the ones that failed.

Upvotes: 0

Views: 659

Answers (1)

Tristan Blackwell
Tristan Blackwell

Reputation: 222

This kind of logic isn't really built into Studio. Ten second waits are typically the most you will see due to both Twilio Functions & the http request widget timing out at this point.

If you wish to include this kind of wait then you will need some sort of workaround where you go into a send & wait for reply widget (which ignores responses from your customers with some additional logic) and has a timeout set to the amount of time you want to wait. You can then transition to the webhook request again and re-attempt.

Alternatively, you can create a utility which uses the Execution resource to find all the failed flows for a given time period so you can choose how best to move forward.

Upvotes: 2

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