CODEWITHSUNDEEP
outlookoffice-jsoutlook-addinoffice-addinsoutlook-web-addins
Sushrut Paranjape
Sushrut Paranjape

Reputation: 547

Custom outlook add in not opening from more apps popup

We have custom outlook add in working fine in Outlook client and browser in one Office 365 tenant. Add ins are displayed like below in browser. Please note I haven't added icon of our custom outlook add in due to privacy reasons.

enter image description here

However the same add in is added to another Office 365 tenant works fine in Outlook client but doesn't open in browser. One thing I noticed is the Outlook add in icons are displayed inside More apps icon and clicking on the custom add in doesn't do anything. At the same time add ins provided by Microsoft like Send to OneNote works fine. enter image description here

I would like to know if there is a way to force showing the Outlook add ins icons like the first screenshot. Since Outlook add in works fine in the first tenant.

I am adding part of outlook add in xml below for reference:

<DesktopFormFactor>
   <ExtensionPoint xsi:type="MessageReadCommandSurface">
      <OfficeTab id="TabDefault">
         <Group id="msgGroup">
            <Label resid="groupLabel" />
            <Tooltip resid="groupTooltip" />
            <!-- Create Button -->
            <Control xsi:type="Button" id="msgCreateBtn">
               <Label resid="pnlButtonLabel" />
               <Tooltip resid="paneReadButtonTooltip" />
               <Supertip>
                  <Title resid="paneReadSuperTipTitle" />
                  <Description resid="paneReadSuperTipDescription" />
               </Supertip>
               <Icon>
                  <bt:Image size="16" resid="icon-16" />
                  <bt:Image size="32" resid="icon-32" />
                  <bt:Image size="80" resid="icon-80" />
               </Icon>
               <Action xsi:type="ShowTaskpane">
                  <SourceLocation resid="TaskPaneUrl" />
               </Action>
            </Control>
            <!-- 4 more such buttons -->
         </Group>
      </OfficeTab>
   </ExtensionPoint>
</DesktopFormFactor>

Upvotes: 0

Views: 752

Answers (1)

Eugene Astafiev
Eugene Astafiev

Reputation: 49455

However the same add in is added to another Office 365 tenant works fine in Outlook client but doesn't open in browser

First of all, try to clear the browser cache to load the add-in. Most probably the add-in was not loaded by the web browser for any reason. See Clear the Office cache for more information how to do that on different platforms.

Also you may find the Troubleshoot development errors with Office Add-ins article where the most widely spread issues are described and steps for troubleshooting them.

Upvotes: 0

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