CODEWITHSUNDEEP
whatsapp
Logany-hi
Logany-hi

Reputation: 140

Why is my whatsapp message not being sent?

Testing with Postman, I'm trying to send a message per the glitch example project from docs

I'm trying to write an API endpoint I can hit with a webhook when people send a message to my Org's whatsapp number. The API would send an automated response.

When I send the POST, with the following body to https://graph.facebook.com/v14.0/redacted/messages it comes back with the following response:

{
  "error": {
    "message": "(#131030) Recipient phone number not in allowed list",
    "type": "OAuthException",
    "code": 131030,
    "error_data": {
      "messaging_product": "whatsapp",
      "details": "Recipient phone number not in allowed list: Add recipient phone number to recipient list and try again."
    },
    "error_subcode": 2655007,
    "fbtrace_id": "A5YKQbpB0PEaaA-gIROEv-n"
  }
}

The error code isn't list one the error codes page, nor can I find anything about adding a recipient phone number anyway (it doesn't make sense to require a pre-defined list of recipient phone numbers to which I can send messages).

Here's the message body:

{
  "messaging_product": "whatsapp",
  "to": "redacted",
  "text": {
    "body": "Ack: Hello world"
  }
}

How do I get the message sent? I'm not able to proceed with development of my app until I can send a message.

Upvotes: 4

Views: 12518

Answers (7)

Pedro de Castro Tedesco
Pedro de Castro Tedesco

Reputation: 11

If the number you're trying to send a message to is on the recipient list, the issue might be with the number's format. In the Meta panel, you should enter the recipient's number in the following format:

format: +{countryCode}{regionalCode}{yourNumber}

For Brazil, we need to insert a '9' before our number. Therefore, a valid recipient number for us would be: +5551912365478 where the country code is +55, the regional code is 51, and the addition of the digit '9' after the recipient number which is 12365478.

When I prompt my WhatsApp test number, my phone number arrives at my webhook without the digit 9. So, it arrives like this: 555112365478.

I then have to add the digit '9' to make it look like this: 5551912365478

After that, that is the right number to send the messages.

Check if this approach would solve your problem.

Upvotes: 1

Bryan Laygond
Bryan Laygond

Reputation: 111

If it is a business initiated conversation then only template messages work. Meta must approve these templates before you can send them. There are two panels to consider:

  • Whatsapp Manager: where you define and submit for review your templates. Take note of your template's name and language code.
  • Meta dev account/Whatsapp/API Setup: where you register your recipient numbers, obtain access token, and phone id number

You can find curl examples here, however you may only need a subpart of the code shown in those examples.

NOTE that for images,audio,etc you must first upload the media to Meta's cloud and then send the message with the respective media_id

Finally, since it was not easy to find, this is a working python sample code of how to upload and send images and which hopefully portrays up to which point of the curl examples i used as reference.

import requests
import json

# Define constants
WHATSAPP_ACCESS_TOKEN  = 'EAAQjVNmUkZAYBO5YEnEYIALAQZCXwZDZD'
WHATSAPP_TEMPLATE_NAME = 'sexytemplate'
WHATSAPP_TEXT_LANGUAGE_CODE = 'es' #spanish
WHATSAPP_PHONE_ID = '328666666600774'
contacts   = ['14433555555', '13476666666'] #up to 5 recipients if test number 
image_path = "/path/to/image.jpg"  

#Upload Media
url = f'https://graph.facebook.com/v20.0/{WHATSAPP_PHONE_ID}/media'
headers ={"Authorization": "Bearer "+WHATSAPP_ACCESS_TOKEN}
files   ={'file': ('irrelevantsexyname', open(image_path, 'rb'), "image/jpeg")}
data    ={'messaging_product': 'whatsapp'} 
upload_response = requests.post(url, headers=headers, files=files, data=data)
print("[UPLOAD] Status Code:", upload_response.status_code)
print("[UPLOAD] Response Body:", upload_response.text)
upload_response = upload_response.json() #text section is now a python dict

#Send Media
url = f'https://graph.facebook.com/v20.0/{WHATSAPP_PHONE_ID}/messages'
headers = {
    "Authorization": "Bearer "+WHATSAPP_ACCESS_TOKEN,
    "Content-Type": "application/json"
}
data = {  #must be JSON String!!
    "messaging_product": "whatsapp",
    "recipient_type": "individual",
    "to": contacts[0], #first contact only
    "type": "template",
    "template": {
        "name": WHATSAPP_TEMPLATE_NAME,
        "language": {
            "code": WHATSAPP_TEXT_LANGUAGE_CODE
        },
        "components": [
            {
                "type": "header",
                "parameters": [
                    {
                        "type": "image",
                        "image": {
                            "id": upload_response['id']
                        }
                    }
                ]
            }
        ]
    }
}
msg_response = requests.post(url, headers=headers, data=json.dumps(data))
print("[SEND] Status Code:", msg_response.status_code)
print("[SEND] Response Body:", msg_response.text)

Upvotes: 0

majid asad
majid asad

Reputation: 409

I faced similar error, Found out that. I generated token and then assigned assets to it.

It should be the other way round. First assign assets (your app) and then generate token.

Upvotes: 0

Max
Max

Reputation: 21

The error for Postman comes from a mislabelling in the template file for the variable {{Recipient-WA-ID}}. The environment variable should be renamed to this from {{Recipient-Phone-Number}} (or vice-versa)

Upvotes: 2

Parminder singh
Parminder singh

Reputation: 1

I think you need to Add the Recipient number to the allowed number list before you send a message.

You Can find it at the following path: Your App> WhatsApp> Getting Started> To (Drop down)

Pic

Upvotes: 0

Prakash Sahoo
Prakash Sahoo

Reputation: 71

Just Remove + from your mobile number and add you country code before your number.

Then its working fine.

Request Body:

{
    "messaging_product": "whatsapp",
    "to": "91xxxxxxxxxx",
    "type": "template",
    "template": {
        "name": "hello_world",
        "language": {
            "code": "en_US"
        }
    }
}

Response Body:

{
    "messaging_product": "whatsapp",
    "contacts": [
        {
            "input": "91xxxxxxxxxx",
            "wa_id": "91xxxxxxxxxx"
        }
    ],
    "messages": [
        {
            "id": "wamid.HBgMOTE3NTM4OTE4MzIyFQIAERgSOERCM0ZDOTJFMDk1RjBFNURBAA=="
        }
    ]
}

for Your Reference

Upvotes: 7

Vinicius
Vinicius

Reputation: 16

I got the same error code and message here.

I was debugging it and see that the from number is a little different than the number I had registered when I will echo the message back.

You can put the number of phone hard coded that you have registered before to see it working.

Upvotes: 0

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