Reputation: 15
After checkout user goes to PayPal and then returns to the website with the following message: Payment declined, please retry or use a different card My client uses the osCommerce CMS, and they integrated PayPal Direct for online payments.
Any suggestions? Like should we upgrade a code or there is may be some other issues?
Upvotes: 0
Views: 616
Reputation: 30477
Declines are a normal part of processing cards. You can log the API response, which might have a bit more information on the reason, but generally it is as it says: that card was declined, the user can try again preferably with a different one.
osCommerce and its modules tend to be very old, there are better ways to integrate nowadays such as Braintree or Advanced Credit and Debit Cards, but a newer integration is better for unrelated technical/security reasons; declines can and will happen regardless, they are a business issue.
Upvotes: -1