MetaMask can't submit transacion

Question

• When a user using walletconnect on our dapp
• sends a transaction (calling transfer method of smart contract of BEP-20 token)
• the transfer popup show up but nothing happens after confirm button click (reject is able to click)

• Everything worked fine last week but failed yesterday for some reason. (same account but works well on metamask chrome extension.)

Expected behavior: User can click confirm and process the payment.

Smartphone:

• Device: Google pixel 4a / Google pixel 6a / samsung SM-G960F
• OS: Android13 / Android13 / Android 10
• Metamask App Version: v5.9.0(990)

Does anyone have ideas of this issue?

Answer 1

Maybe Metamask's transaction count is wrong and therefore your transaction nonces are set incorrectly?

Go to Settings > Advanced and click "Reset Account".