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whatsapp
Sevada Grigoryan
Sevada Grigoryan

Reputation: 51

Is there possibility to forward content from WhatsApp to our application using business api?

Is it possible to use the WhatsApp business API to communicate with users and also allow them to forward content from WhatsApp directly to our application. For example enabling Web-hooks for different WhatsApp channels to receive the messages from those channels. If yes, can someone guide me how can we implement this feature? and how can we authorize those channels with our WA business account

Finding sources/documentation for developing needed feature

Upvotes: 1

Views: 1197

Answers (3)

yugandhan selvam
yugandhan selvam

Reputation: 1

I've implemented a mediator app with the Slack app. Whatever we receive on WhatsApp (some of the features that are common for both WhatsApp and Slack) will be posted on the Slack channel, and vice-versa. A new Slack channel will be created for new chats in WhatsApp. This is quite possible with the WhatsApp Business API and Slack-Bolt apps.

For eg, if your WhatsApp business number is 722******* and Some customers sends a message, then that message will be posted on newly created channel in slack. In that channel, you can send a reply, and it will be sent to that particular customer.

Upvotes: 0

Sohaib Siddique Butt
Sohaib Siddique Butt

Reputation: 164

Yes, it is possible. The WhatsApp Business Platform allows medium and large businesses to communicate with their customers at scale. Using their APIs, businesses can connect thousands of agents and bots to interact with customers programmatically and manually. Additionally, the APIs can be integrated with numerous backend systems, such as CRM and marketing platforms

Here is the link for the documentation: https://developers.facebook.com/docs/whatsapp/overview

Link for different types of webhooks: https://developers.facebook.com/docs/whatsapp/webhooks

There are multiple ways given in the documentation. But keep in mind, do read the documentation carefully, they have their updated and the previous version so use them as per your requirements.

Upvotes: 1

Neo Manyumwa
Neo Manyumwa

Reputation: 17

Whatsapp API allows you to Broadcast messages to Unlimited Users, automate notifications, integrate Chatbots, provide Live Chat on Multiple devices and many more functions. Install the WhatsApp Business API Client and then Install your API client. Once your client is working, you can update your application settings. Start using the client, Register your phone number with an API call to /account and send a test message with a call to /messages . let me know if u find this helpful.

Upvotes: 0

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