Reputation: 23
How to build a Dialogflow agent with open questions?
I'm doing a customer satisfaction survey and I want to end it with a question like "Lastly, I'd like to know if you have any feedback on your experience with this process"
Here the user can write anything, often I want to thank him and end the conversation.
My flow is the following:
The open question is asked in the response of the intentions: Q3_opinionservice -custom - yes Q3_opinionservice -custom - no
Receive a text of an open question and end the conversation
Upvotes: 1
Views: 178
Answers (1)
Reputation: 2994
You may try and consider below approach.
In this approach, you will add a Custom follow-up intent on each of your Q3_opinionservice -custom - yes and Q3_opinionservice -custom - no.
The Custom follow-up intent will only contain one training phrase (any random sentences you want) and then annotate it as sys.any entity in which it matches any non-empty input as mentioned in this Dialogflow System Entities documentation.
My sample custom follow-up intent:
My sample conversation output:
Upvotes: 0
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