CODEWITHSUNDEEP
azureazure-communication-services
Chris
Chris

Reputation: 125

Azure Communication Services - Send Email not arriving

When I send my first email from Azure Communication Services (az communication email send) it accepts the send email request, returning a MessageId. When I query that MessageId using "az communication email status get" it seems stuck at "status": "OutForDelivery", and no message email arrives.

Any idea what might be the problem?

Upvotes: 2

Views: 3566

Answers (3)

Chris
Chris

Reputation: 125

I used the wrong kind of double quote when specifying the recipient:

--to "reciever mail” (U+201D)

instead of :

--to "reciever mail" (U+0022)

which I guess became part of the address!

Upvotes: 1

VenkateshDodda
VenkateshDodda

Reputation: 5506

If you want to send an email to a user using ACS you need to configure the below

Have you checked your inbox, junk or spam folders still you didn't find the sent email? then

I would suggest you to enable diagnostics logging for your Acs resource and query the ACSEmailStatusUpdateOperational logs (provides message and recipient level delivery status updates related to the Email service send mail requests) to check the status of the message

enter image description here

Refer to these documentations for more information about how to enable diagnostic logging and also about different supported email logs in ACS

Note : MessageID will be the correlationId in this table.

If your message delievery status was showing as OutForDevlivery and you have checked all the folder and you did'nt receive email then email might in queued state.

I would suggest you to raise a support ticket and to understand why the Email not yet delivered.

Upvotes: 0

RithwikBojja
RithwikBojja

Reputation: 11208

It is working fine for me and i have used below process:

Used below command:

az communication email send --sender "[email protected]" --subject "Important" --to "reciever mail" --text "Hello Rithwik, How are you" --connection-string "endpoint=https://rithcon.communication.azure.com/;accesskey=zabZ3yu3w=="

Output:

enter image description here

Then checked the status:

az communication email status get --message-id "431a86" --connection-string "endpoint=https://rithcon.communication.azure.com/;accesskey=zabZ3ywNYx73w=="

Output:

enter image description here

Now received mail as below:

enter image description here

So the problem you are facing is at receiving end(problem is with recipient's email server), so you need to check if its in spam, or blocked. See id there is a filtering block. So the process is correct only the problem is with recipient.

Upvotes: 0

Related Questions