CODEWITHSUNDEEP
drupaltwiliodrupal-7sendgriddrupal-modules
Surya kiran
Surya kiran

Reputation: 174

Unable to create account in Sendgrid. Getting, You are not authorized to access SendGrid, please contact

I'm working with drupal 10, i want to work with Sendgrid module

I tried to create sendgrid account.I have entered all the basic details it asked. Then I got two mails Two-Factor Authentication & also another mail like " your account and have determined that Twilio’s services cannot support your account at this time " i don't known what happened I was creating first time my account in this.

Some Violations mail i got:- [Some Violations mail i got

When i click 2Factor Authentication from other mail i got,I am redirecting to the Login Page. And when i try to log in, I'm getting this

enter image description here

Upvotes: 11

Views: 12665

Answers (2)

Matthew
Matthew

Reputation: 1617

Unfortunately, this seems pretty common with SendGrid and Twilio... but I finally made it from sign up to sign in 21 short days. Here's what I did:

  1. Signed up online
  2. Got rejected with no explanation
  3. Asked for review
  4. Got rejected again with no explanation
  5. Asked for review again
  6. Got rejected a third time with a vague explanation (just links to their Email Policy and Acceptable Use Policy)
  7. Carefully read everything in policies and ask for a third time for a review
  8. Grumbled online and tried to ping a developer advocate or two [I'm not sure if this helped or not but I'm including it for completeness]
  9. Review was finally considered, but additional information was requested
  10. Wrote out several hundred words explaining who I am and what I have the temerity to try and sign up to SendGrid for
  11. Waited 3 days to finally be told someone else in another department in my organisation already has an account so I can’t have one too
  12. Spent the next 2 weeks jumping through hoops to rename and transfer the existing account, including learning the hard way that:
    • A Twilio Sendgrid account can have a username of [email protected] but an email address of [email protected] (the log-in page says you can use either but that didn't seem to be the case for me)
    • A Twilio Sendgrid account is not the same as a Twilio account, even if they have the same username (or is that email address 🤔)

I persisted out of stubbornness and curiosity but I won't pretend this is the best way. The easier answer seems to be what others suggested: try over and over again with different email domains (or maybe from a different IP address?) and hope one of them gets through...

That or just use a different service provider that's more developer friendly 🤷‍♂️

Upvotes: 2

Surya kiran
Surya kiran

Reputation: 174

I have created sendgrid account using another mail ( eg: [email protected] ). And account got created successfully. After creating account i changed drupal site mail as well because sendgrid & drupal site mail should be same. So, admin> Configuration> system> Basic site settings here i changed my mail that linked to sendgrid ( [email protected] ) now it worked for me.

Don't know why my other account got violations. I texted twillo team but no use. So i proceeded by adding new mail in both.

Upvotes: 2

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