Integration Dialogflow CX with Google Chat

Question

I'm in a project to create a chatbot with Dialogflow CX and I have to integrate it with Google Chat. I couldn't find anything about it on the internet. Does anyone know if this is possible? Does anyone have any content links on this?

I'm in a project to create a chatbot with Dialogflow CX and I have to integrate it with Google Chat. I couldn't find anything about it on the internet. Does anyone know if this is possible? Does anyone have any content l

Answer 1

Yes, it is possible to integrate a Dialogflow CX chatbot with Google Chat. There are two ways to do this:

• Using the Dialogflow console:

  1. Go to the Dialogflow CX Console.
  2. Click the Integrations tab.
  3. Click Google Chat.
  4. Select who can access the app.
  5. Click Start.

• Using the Google Cloud console:

  1. Go to the Google Cloud console.
  2. Click the Navigation menu (three horizontal lines) in the top left corner.
  3. Click APIs & Services.
  4. Click Library.
  5. Search for Google Chat API.
  6. Click Enable.
  7. Click the Configuration tab.
  8. Configure the app.
  9. In the Visibility pane, select who can access the app.
  10. Click Publish.

Once you have integrated your Dialogflow CX chatbot with Google Chat, you can add it to a Google Chat space and start interacting with it. To add the chatbot to a space, click the Add people & apps button in the top right corner of the space and select the chatbot.

Here are some content links on this topic:

• Dialogflow CX documentation on integration with Google Chat: https://cloud.google.com/dialogflow/cx/docs/concept/integration/google-chat
• Quickstart: Interactions with an integration: https://cloud.google.com/dialogflow/cx/docs/quick/integration
• Video tutorial on integrating Dialogflow CX with Google Chat: https://www.youtube.com/watch?v=aRswG2oowEA

I hope this helps!